什么是(shi)ANPQP?ANPQP是(shi)Alliance New Product Quality Proceduce的(de)(de)(de)(de)(de)(de)縮寫ANPQP是(shi)由雷(lei)諾/日產(chan)公司(si)共(gong)同制(zhi)定的(de)(de)(de)(de)(de)(de)從(cong)項目(mu)(mu)規劃(hua)階段到(dao)量(liang)產(chan)為止(zhi)的(de)(de)(de)(de)(de)(de),對(dui)供(gong)應(ying)(ying)商(shang)要(yao)求(qiu)事項的(de)(de)(de)(de)(de)(de)匯總程序文件(jian)(jian)ANPQP的(de)(de)(de)(de)(de)(de)目(mu)(mu)的(de)(de)(de)(de)(de)(de)為使供(gong)應(ying)(ying)商(shang)開發(fa)新產(chan)品(pin)時可(ke)以(yi)達(da)到(dao)雷(lei)諾/日產(chan)共(gong)同的(de)(de)(de)(de)(de)(de)品(pin)質、成(cheng)本、交付期(QCD)目(mu)(mu)標,規定其所(suo)需采用(yong)的(de)(de)(de)(de)(de)(de)方法和責任。 ANPQP的(de)(de)(de)(de)(de)(de)適用(yong)范(fan)圍ANPQP適用(yong)于(yu)包(bao)括(kuo)以(yi)下所(suo)有零(ling)部(bu)(bu)(bu)件(jian)(jian)的(de)(de)(de)(de)(de)(de)外制(zhi)供(gong)應(ying)(ying)商(shang)。車輛零(ling)部(bu)(bu)(bu)件(jian)(jian)模塊(kuai)(kuai)零(ling)部(bu)(bu)(bu)件(jian)(jian)(儀(yi)表(biao)板模塊(kuai)(kuai)、前保險(xian)杠模塊(kuai)(kuai)等)動力(li)傳動件(jian)(jian)/組件(jian)(jian)售后零(ling)部(bu)(bu)(bu)件(jian)(jian)組件(jian)(jian)此外,ANPQP也適用(yong)于(yu)包(bao)括(kuo)輔(fu)助材(cai)料的(de)(de)(de)(de)(de)(de)外制(zhi)供(gong)應(ying)(ying)商(shang)及內制(zhi)供(gong)應(ying)(ying)商(shang)。注記:售后服務零(ling)部(bu)(bu)(bu)件(jian)(jian)指的(de)(de)(de)(de)(de)(de)是(shi),用(yong)于(yu)售后服務的(de)(de)(de)(de)(de)(de)更換零(ling)部(bu)(bu)(bu)件(jian)(jian)。ANPQP的(de)(de)(de)(de)(de)(de)五個階段:雷(lei)諾/日產(chan)要(yao)求(qiu)事項評審(shen)與項目(mu)(mu)策劃(hua)設計完成(cheng)工(gong)裝(zhuang)模具正(zheng)規化工(gong)程正(zheng)規化初(chu)期流動與量(liang)產(chan)11個單元:產(chan)品(pin)/工(gong)程基本構(gou)想二(er)級及以(yi)下供(gong)應(ying)(ying)商(shang)管理(li)項目(mu)(mu)管理(li)產(chan)品(pin)開發(fa)制(zhi)造工(gong)程的(de)(de)(de)(de)(de)(de)開發(fa)產(chan)品(pin)的(de)(de)(de)(de)(de)(de)確認(ren)量(liang)產(chan)承認(ren)不合格(ge)品(pin)的(de)(de)(de)(de)(de)(de)處理(li)變更管理(li)物流/包(bao)裝(zhuang)各公司(si)個別要(yao)求(qiu)事項
發布時間(jian):
2024
-
09
-
06
瀏覽次數:27
一、CUSUM(累(lei)積(ji)和(he))控(kong)(kong)(kong)制(zhi)(zhi)(zhi)圖(tu)(tu)和(he)EWMA(指數加權滑動(dong)平(ping)(ping)均)控(kong)(kong)(kong) 制(zhi)(zhi)(zhi)圖(tu)(tu) 隨(sui)著SPC控(kong)(kong)(kong)制(zhi)(zhi)(zhi)理論中常規(gui)控(kong)(kong)(kong)制(zhi)(zhi)(zhi)圖(tu)(tu)的(de)(de)(de)(de)(de)(de)普 遍使用,其缺(que)點也逐漸顯現(xian)出來,其中一條就是對(dui)(dui)過(guo)程(cheng)的(de)(de)(de)(de)(de)(de)小(xiao)(xiao)偏(pian)移(yi)不(bu)(bu)(bu)靈敏(min)(min)。而CUSUM和(he)EWMA則(ze)可(ke)解決類似問題。 控(kong)(kong)(kong) 制(zhi)(zhi)(zhi)圖(tu)(tu)的(de)(de)(de)(de)(de)(de)設計(ji)思(si)想就是對(dui)(dui)數據(ju)的(de)(de)(de)(de)(de)(de)信(xin)息加以積(ji)累(lei)。CUSUM控(kong)(kong)(kong)制(zhi)(zhi)(zhi)圖(tu)(tu)分(fen)別可(ke)用于計(ji)量(liang)(liang)(liang)性數據(ju)(正態分(fen)布),不(bu)(bu)(bu)合(he)格品數(泊(bo)松分(fen)布變量(liang)(liang)(liang)),不(bu)(bu)(bu)和(he) 格品率(二項分(fen)布變量(liang)(liang)(liang))。CUSUM控(kong)(kong)(kong)制(zhi)(zhi)(zhi)圖(tu)(tu)的(de)(de)(de)(de)(de)(de)理論基礎是序(xu)貫分(fen)析(xi)原(yuan)理中的(de)(de)(de)(de)(de)(de)序(xu)貫概率比(bi)檢(jian)(jian)驗(yan),這是一種(zhong)基本(ben)的(de)(de)(de)(de)(de)(de)序(xu)貫檢(jian)(jian)驗(yan)法(fa)。該控(kong)(kong)(kong)制(zhi)(zhi)(zhi)圖(tu)(tu)通過(guo) 對(dui)(dui)信(xin)息的(de)(de)(de)(de)(de)(de)累(lei)積(ji),將過(guo)程(cheng)的(de)(de)(de)(de)(de)(de)小(xiao)(xiao)偏(pian)移(yi)累(lei)加起來,達到放大的(de)(de)(de)(de)(de)(de)效果(guo),提高檢(jian)(jian)測過(guo)程(cheng)小(xiao)(xiao)偏(pian)移(yi)的(de)(de)(de)(de)(de)(de)靈敏(min)(min)度。 2、EWMA控(kong)(kong)(kong)制(zhi)(zhi)(zhi)圖(tu)(tu)中 控(kong)(kong)(kong)制(zhi)(zhi)(zhi)統計(ji)量(liang)(liang)(liang)同樣(yang)利用了歷史數據(ju),且該控(kong)(kong)(kong)制(zhi)(zhi)(zhi)圖(tu)(tu)可(ke)以對(dui)(dui)不(bu)(bu)(bu)同階段(duan)的(de)(de)(de)(de)(de)(de)數據(ju)取不(bu)(bu)(bu)同的(de)(de)(de)(de)(de)(de)權重,距今越近的(de)(de)(de)(de)(de)(de)數據(ju)權重越大,距今越遠,數據(ju)權重 越小(xiao)(xiao)。EWMA控(kong)(kong)(kong)制(zhi)(zhi)(zhi)圖(tu)(tu)設計(ji)的(de)(de)(de)(de)(de)(de)本(ben)質(zhi)(zhi)就是尋找最優(you)參數(λ,K)組合(he)的(de)(de)(de)(de)(de)(de)過(guo)程(cheng),所依據(ju)的(de)(de)(de)(de)(de)(de)原(yuan)則(ze)是:對(dui)(dui)給定(ding)的(de)(de)(de)(de)(de)(de)穩(wen)(wen)態ARL(0),使過(guo)程(cheng)出現(xian) 設定(ding)偏(pian)移(yi)量(liang)(liang)(liang)的(de)(de)(de)(de)(de)(de)偏(pian)移(yi)時具有(you)最小(xiao)(xiao)失控(kong)(kong)(kong)ARL。二、穩(wen)(wen)健設計(ji)技術 產(chan)品/工藝過(guo)程(cheng)的(de)(de)(de)(de)(de)(de)穩(wen)(wen)健設計(ji)方法(fa)和(he)技術開(kai)發(fa)階段(duan)的(de)(de)(de)(de)(de)(de)穩(wen)(wen)健技術開(kai)發(fa)方法(fa)統稱為穩(wen)(wen)健設計(ji)技術 。它(ta)是開(kai)發(fa)高質(zhi)(zhi)量(liang)(liang)(liang)低成本(ben)產(chan)品最有(you)效的(de)(de)(de)(de)(de)(de)方法(fa)。在實際(ji)生(sheng)(sheng)產(chan)中噪聲因(yin)素(原(yuan)材料(liao)的(de)(de)(de)(de)(de)(de)微小(xiao)(xiao)變化(hua)、操(cao)作人員水平(ping)(ping)的(de)(de)(de)(de)(de)(de)差異、機(ji)器設備的(de)(de)(de)(de)(de)(de)微笑波(bo)(bo) 動(dong)等)的(de)(de)(de)(de)(de)(de)存在,由此產(chan)生(sheng)(sheng)的(de)(de)(de)(de)(de)(de)波(bo)(bo)動(dong)也不(bu)(bu)(bu)可(ke)避免?quot;永無止境(jing)地(di)減少(shao)波(bo)(bo)動(dong),使產(chan)品、工藝過(guo)程(cheng)、技術功能對(dui)(dui)各種(zhong)噪聲因(yin)素不(bu)(bu)(bu)敏(min)(min)感...
發(fa)布時間:
2024
-
08
-
13
瀏覽次數:11
63858996342261.pdf
發(fa)布時間:
2024
-
08
-
10
瀏覽次數(shu):16
變(bian)(bian)(bian)化點(dian)(dian)(dian)1:刪除控(kong)(kong)制(zhi)計(ji)劃(hua)(hua)(hua)內容,成為單獨控(kong)(kong)制(zhi)計(ji)劃(hua)(hua)(hua)手(shou)冊(ce)基(ji)于(yu)控(kong)(kong)制(zhi)計(ji)劃(hua)(hua)(hua)在(zai)(zai)質(zhi)(zhi)量(liang)(liang)管(guan)(guan)理(li)(li)(li)中(zhong)的(de)重(zhong)要(yao)性,AIAG發(fa)布(bu)了(le)獨立(li)的(de)控(kong)(kong)制(zhi)計(ji)劃(hua)(hua)(hua)手(shou)冊(ce)第一(yi)版(ban),原來(lai)的(de)五大(da)工(gong)具(ju)(ju)也(ye)變(bian)(bian)(bian)成現在(zai)(zai)的(de)六大(da)工(gong)具(ju)(ju)(APQP,FMEA,CP,MSA,SPC,PPAP)。變(bian)(bian)(bian)化點(dian)(dian)(dian)2:新(xin)(xin)增(zeng)(zeng)項(xiang)目節(jie)(jie)(jie)點(dian)(dian)(dian)管(guan)(guan)理(li)(li)(li)新(xin)(xin)版(ban)增(zeng)(zeng)加項(xiang)目質(zhi)(zhi)量(liang)(liang)節(jie)(jie)(jie)點(dian)(dian)(dian)管(guan)(guan)理(li)(li)(li),領(ling)導層(ceng)應(ying)當通過(guo)(guo)參(can)與產(chan)品(pin)質(zhi)(zhi)量(liang)(liang)策劃(hua)(hua)(hua)會(hui)議(yi),評(ping)價項(xiang)目狀態后(hou),在(zai)(zai)每個(ge)產(chan)品(pin)質(zhi)(zhi)量(liang)(liang)策劃(hua)(hua)(hua)階段結束時簽(qian)發(fa)節(jie)(jie)(jie)點(dian)(dian)(dian)批(pi)準(zhun),以加強領(ling)導層(ceng)的(de)承諾和(he)支持。通過(guo)(guo)6個(ge)節(jie)(jie)(jie)點(dian)(dian)(dian)管(guan)(guan)理(li)(li)(li)控(kong)(kong)制(zhi)整個(ge)APQP過(guo)(guo)程(cheng)(cheng)。(節(jie)(jie)(jie)點(dian)(dian)(dian)0,節(jie)(jie)(jie)點(dian)(dian)(dian)1,節(jie)(jie)(jie)點(dian)(dian)(dian)2,節(jie)(jie)(jie)點(dian)(dian)(dian)3,節(jie)(jie)(jie)點(dian)(dian)(dian)4,節(jie)(jie)(jie)點(dian)(dian)(dian)5)變(bian)(bian)(bian)化點(dian)(dian)(dian)3:新(xin)(xin)增(zeng)(zeng)采購章節(jie)(jie)(jie)和(he)采購檢查表(biao),識別和(he)控(kong)(kong)制(zhi)高風(feng)(feng)險(xian)供(gong)(gong)應(ying)商(shang)在(zai)(zai)產(chan)品(pin)開(kai)(kai)發(fa)過(guo)(guo)程(cheng)(cheng)中(zhong),供(gong)(gong)應(ying)鏈的(de)可(ke)靠性和(he)質(zhi)(zhi)量(liang)(liang)能力是保障開(kai)(kai)發(fa)和(he)實(shi)現符合顧客要(yao)求的(de)產(chan)品(pin)的(de)基(ji)礎,作為項(xiang)目質(zhi)(zhi)量(liang)(liang)管(guan)(guan)理(li)(li)(li)的(de)工(gong)具(ju)(ju),舊版(ban)APQP缺乏(fa)對供(gong)(gong)應(ying)鏈的(de)質(zhi)(zhi)量(liang)(liang)管(guan)(guan)理(li)(li)(li)。而德系標準(zhun)如MLA,VDA6.3都在(zai)(zai)產(chan)品(pin)開(kai)(kai)發(fa)階段重(zhong)點(dian)(dian)(dian)關注采購過(guo)(guo)程(cheng)(cheng)的(de)策劃(hua)(hua)(hua)和(he)實(shi)施。新(xin)(xin)版(ban)APQP填補了(le)這一(yi)空白,新(xin)(xin)增(zeng)(zeng)采購章節(jie)(jie)(jie)和(he)詳(xiang)細的(de)采購檢查表(biao),以保證在(zai)(zai)開(kai)(kai)發(fa)階段識別和(he)重(zhong)點(dian)(dian)(dian)管(guan)(guan)控(kong)(kong)高風(feng)(feng)險(xian)供(gong)(gong)應(ying)商(shang)。下面(mian)是VDA MLA的(de)風(feng)(feng)險(xian)評(ping)估,風(feng)(feng)險(xian)分級和(he)相應(ying)的(de)MLA應(ying)用方案介紹,供(gong)(gong)參(can)考(kao)。變(bian)(bian)(bian)化點(dian)(dian)(dian)4:新(xin)(xin)增(zeng)(zeng)變(bian)(bian)(bian)更(geng)(geng)管(guan)(guan)理(li)(li)(li)和(he)變(bian)(bian)(bian)更(geng)(geng)管(guan)(guan)理(li)(li)(li)檢查表(biao)為了(le)滿足(zu)顧客的(de)需(xu)求,當前汽車行業的(de)產(chan)品(pin)開(kai)(kai)發(fa)周期持續縮短,而開(kai)(kai)發(fa)過(guo)(guo)程(cheng)(cheng)中(zhong)的(de)變(bian)(bian)(bian)更(geng)(geng)在(zai)(zai)不斷增(zeng)(zeng)加,所以變(bian)(bian)(bian)更(geng)(geng)管(guan)(guan)理(li)(li)(li)在(zai)(zai)開(kai)(kai)發(fa)過(guo)(guo)程(cheng)(cheng)也(ye)越來(lai)越重(zhong)要(yao),需(xu)要(yao)一(yi)個(ge)快(kuai)速(su)而有(you)效的(de)變(bian)(bian)(bian)更(geng)(geng)管(guan)(guan)理(li)(li)(li)來(lai)管(guan)(guan)控(kong)(kong)產(chan)品(pin)和(he)過(guo)(guo)程(cheng)(cheng)變(bian)(bian)(bian)更(geng)(geng)。新(xin)(xin)版(ban)APQP新(xin)(xin)增(zeng)(zeng)變(bian)(bian)(bian)更(geng)(geng)管(guan)(guan)理(li)(li)(li)和(he)變(bian)(bian)(bian)更(geng)(geng)管(guan)(guan)理(li)(li)(li)檢查表(biao),確保項(xiang)目開(kai)(kai)發(fa)過(guo)(guo)程(cheng)(cheng)...
發布時間(jian):
2024
-
08
-
08
瀏覽次數:33
變(bian)化(hua)點1:單(dan)獨(du)成(cheng)冊,不再(zai)包(bao)含(han)在APQP手(shou)冊中基于(yu) 控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)(hua)在質(zhi)量管(guan)理(li)方面具有(you)(you)很大的(de)(de)(de)(de)(de)重(zhong)要(yao)(yao)(yao)性(xing)(xing),AIAG在2024年3月發(fa)布獨(du)立的(de)(de)(de)(de)(de)控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)(hua)手(shou)冊第一(yi)版,所以(yi)(yi)(yi),現(xian)在質(zhi)量管(guan)理(li)有(you)(you)六大工具(APQP,FMEA,CP,MSA,SPC,PPAP)。變(bian)化(hua)點2:控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)(hua)新(xin)增加了“安全(quan)(quan)投產(chan)(chan)“的(de)(de)(de)(de)(de)要(yao)(yao)(yao)求從產(chan)(chan)品試(shi)生產(chan)(chan)到量產(chan)(chan)后90天的(de)(de)(de)(de)(de)產(chan)(chan)能爬(pa)(pa)坡(po)階段,定義為(wei)(wei)“安全(quan)(quan)投產(chan)(chan)”或“加強遏(e)制(zhi)(zhi)(zhi)(zhi)(zhi)”期,通(tong)過(guo)(guo)(guo)(guo)實施更加嚴格的(de)(de)(de)(de)(de)安全(quan)(quan)投產(chan)(chan)控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)(hua),以(yi)(yi)(yi)確保遏(e)制(zhi)(zhi)(zhi)(zhi)(zhi)爬(pa)(pa)坡(po)階段潛在的(de)(de)(de)(de)(de)不合格品。變(bian)化(hua)點3:明(ming)確返(fan)工返(fan)修的(de)(de)(de)(de)(de)控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)(hua)控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)(hua)需要(yao)(yao)(yao)包(bao)括返(fan)工過(guo)(guo)(guo)(guo)程的(de)(de)(de)(de)(de)控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi),或者單(dan)獨(du)制(zhi)(zhi)(zhi)(zhi)(zhi)定控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)(hua)。而返(fan)修必(bi)(bi)須制(zhi)(zhi)(zhi)(zhi)(zhi)定單(dan)獨(du)的(de)(de)(de)(de)(de)控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)(hua)并(bing)且始終需要(yao)(yao)(yao)顧(gu)客(ke)(ke)批準(偏差(cha)許(xu)可)。此外(wai),對(dui)返(fan)工返(fan)修的(de)(de)(de)(de)(de)評(ping)審,返(fan)線,可追(zhui)溯性(xing)(xing)等進行了規定。變(bian)化(hua)點4:新(xin)增了傳(chuan)(chuan)遞特(te)性(xing)(xing)(PTC)的(de)(de)(de)(de)(de)要(yao)(yao)(yao)求組(zu)織(zhi)必(bi)(bi)須識別(bie),定義傳(chuan)(chuan)遞特(te)性(xing)(xing),通(tong)過(guo)(guo)(guo)(guo)相應(ying)的(de)(de)(de)(de)(de)過(guo)(guo)(guo)(guo)程來確定供方關于(yu)傳(chuan)(chuan)遞特(te)性(xing)(xing)控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)的(de)(de)(de)(de)(de)有(you)(you)效(xiao)性(xing)(xing)。而且必(bi)(bi)須與(yu)顧(gu)客(ke)(ke)代表(biao)一(yi)起(qi)評(ping)審文件,以(yi)(yi)(yi)達(da)成(cheng)PTC控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)協議。變(bian)化(hua)點5:新(xin)增“黑(hei)匣子(zi)”過(guo)(guo)(guo)(guo)程的(de)(de)(de)(de)(de)控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)(hua)要(yao)(yao)(yao)求對(dui)于(yu)組(zu)織(zhi)可能不希望向顧(gu)客(ke)(ke)提(ti)供他們認(ren)為(wei)(wei)的(de)(de)(de)(de)(de)專(zhuan)有(you)(you)或代表(biao)獨(du)特(te)競爭(zheng)優(you)勢的(de)(de)(de)(de)(de)過(guo)(guo)(guo)(guo)程記錄的(de)(de)(de)(de)(de)控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)(hua),有(you)(you)時稱為(wei)(wei)“黑(hei)匣子(zi)”過(guo)(guo)(guo)(guo)程,要(yao)(yao)(yao)求必(bi)(bi)須符合控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)(hua)的(de)(de)(de)(de)(de)要(yao)(yao)(yao)求,任何偏離正常顧(gu)客(ke)(ke)評(ping)審和控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)(hua)批準的(de)(de)(de)(de)(de)情況(kuang)都必(bi)(bi)須征(zheng)得(de)顧(gu)客(ke)(ke)的(de)(de)(de)(de)(de)同(tong)意。獲得(de)顧(gu)客(ke)(ke)對(dui)組(zu)織(zhi)過(guo)(guo)(guo)(guo)程控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)和能力的(de)(de)(de)(de)(de)信心可以(yi)(yi)(yi)通(tong)過(guo)(guo)(guo)(guo)顧(gu)客(ke)(ke)現(xian)場評(ping)審,過(guo)(guo)(guo)(guo)程巡(xun)檢(jian),過(guo)(guo)(guo)(guo)程能力證明(ming)等方式。變(bian)化(hua)點6:強調“防錯確認(ren)”的(de)(de)(de)(de)(de)要(yao)(yao)(yao)求強調驗證防錯和防誤(wu)的(de)(de)(de)(de)(de)控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)措施的(de)(de)(de)(de)(de)有(you)(you)效(xiao)性(xing)(xing)。控(kong)(kong)(kong)(kong)(kong)(kong)制(zhi)(zhi)(zhi)(zhi)(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)(hua)中必(bi)(bi)須...
發布時間:
2024
-
08
-
08
瀏覽次(ci)數:126
課程收益1、大部(bu)分(fen)(fen)(fen)問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)背(bei)后(hou)藏著另外的(de)(de)(de)(de)(de)問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti),提供三(san)(san)種(zhong)方法(fa)(fa)去(qu)真正(zheng)認(ren)清問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)的(de)(de)(de)(de)(de)本(ben)質。2、對解(jie)決(jue)(jue)(jue)問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)的(de)(de)(de)(de)(de)情(qing)況(kuang)與資源進行分(fen)(fen)(fen)析(xi)。3、掌握(wo)4種(zhong)解(jie)決(jue)(jue)(jue)問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)的(de)(de)(de)(de)(de)技(ji)巧與方法(fa)(fa)。4、兩難(nan)問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)的(de)(de)(de)(de)(de)解(jie)決(jue)(jue)(jue)方法(fa)(fa)。 課程特色1、教練(lian)式(shi)(shi)培訓法(fa)(fa),現(xian)場拿(na)學員(yuan)案(an)例(li)(li)進行實戰分(fen)(fen)(fen)析(xi);2、參(can)與式(shi)(shi)學習,講師(shi)帶學員(yuan)一步步分(fen)(fen)(fen)析(xi);3、形式(shi)(shi)多樣,講授法(fa)(fa)、單人分(fen)(fen)(fen)析(xi),兩人對練(lian)、情(qing)景模擬,小組討論,游戲(xi)。 課程大綱一、怎樣面(mian)對問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)?【案(an)例(li)(li)分(fen)(fen)(fen)析(xi)】:問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)是怎樣發(fa)生的(de)(de)(de)(de)(de)1.別逃避,把問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)擺(bai)在桌面(mian)上2.我們有時(shi)需要冒險3.改變舊模式(shi)(shi)4.創(chuang)(chuang)新(xin)與合作(zuo)5.培養洞察力6.利用系統(tong)方法(fa)(fa) 二、認(ren)準真正(zheng)的(de)(de)(de)(de)(de)問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)---看到(dao)背(bei)后(hou)的(de)(de)(de)(de)(de)問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)1.在問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)定(ding)義上達成共識?收集信(xin)息(xi)?與熟悉問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)的(de)(de)(de)(de)(de)人談?盡量掌握(wo)一手(shou)資料?確(que)認(ren)所(suo)有發(fa)現(xian)尋求認(ren)可2.計劃擬定(ding)事的(de)(de)(de)(de)(de)問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)—找出問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)背(bei)后(hou)的(de)(de)(de)(de)(de)問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)a)問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)從哪里來b)仔細檢查(cha)問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)【案(an)例(li)(li)分(fen)(fen)(fen)析(xi)】:香草(cao)冰淇淋(lin)與發(fa)動(dong)機c)現(xian)狀/期望:【案(an)例(li)(li)】:難(nan)管的(de)(de)(de)(de)(de)下屬d)鄧克爾圖法(fa)(fa):【案(an)例(li)(li)】:如何讓客戶持續使用軟件?e)陳述再陳述法(fa)(fa)——客戶滿意度f)KT問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)分(fen)(fen)(fen)析(xi)法(fa)(fa)【案(an)例(li)(li)分(fen)(fen)(fen)析(xi)】:焦頭(tou)爛額的(de)(de)(de)(de)(de)經理3.人的(de)(de)(de)(de)(de)問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)——確(que)定(ding)涉(she)眾?從高層(ceng)(ceng)切(qie)入的(de)(de)(de)(de)(de)利弊(bi)?從低(di)層(ceng)(ceng)切(qie)入的(de)(de)(de)(de)(de)利弊(bi)?涉(she)及多個(ge)參(can)與者的(de)(de)(de)(de)(de)策略行決(jue)(jue)(jue)策?了解(jie)購買決(jue)(jue)(jue)策中每個(ge)人的(de)(de)(de)(de)(de)角色4.定(ding)義解(jie)決(jue)(jue)(jue)問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)系統(tong)的(de)(de)(de)(de)(de)邊界確(que)定(ding)解(jie)決(jue)(jue)(jue)方案(an)將受的(de)(de)(de)(de)(de)約(yue)束 三(san)(san)、創(chuang)(chuang)造性解(jie)決(jue)(jue)(jue)問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti):方法(fa)(fa)總比問(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)多1.克服心理與認(ren)識障礙2.頭(tou)腦風暴3.創(chuang)(chuang)新(xin)思(si)維案(an)例(li)(li)分(fen)(fen)(fen)析(xi):設計新(xin)型(xing)手(shou)...
發布(bu)時(shi)間:
2018
-
06
-
16
瀏(liu)覽次數:113