什么是ANPQP?ANPQP是Alliance New Product Quality Proceduce的(de)(de)(de)(de)縮寫(xie)ANPQP是由(you)雷諾/日產(chan)公(gong)司共同制(zhi)定(ding)的(de)(de)(de)(de)從項目(mu)規劃(hua)階段(duan)到量產(chan)為止的(de)(de)(de)(de),對供(gong)應(ying)商(shang)(shang)(shang)要求(qiu)事(shi)(shi)項的(de)(de)(de)(de)匯總程序文件(jian)ANPQP的(de)(de)(de)(de)目(mu)的(de)(de)(de)(de)為使供(gong)應(ying)商(shang)(shang)(shang)開(kai)發新產(chan)品(pin)(pin)時可以達到雷諾/日產(chan)共同的(de)(de)(de)(de)品(pin)(pin)質、成本、交付期(QCD)目(mu)標,規定(ding)其所需采用(yong)(yong)的(de)(de)(de)(de)方法和責任(ren)。 ANPQP的(de)(de)(de)(de)適用(yong)(yong)范圍ANPQP適用(yong)(yong)于包(bao)(bao)括以下所有(you)零(ling)(ling)部(bu)件(jian)的(de)(de)(de)(de)外(wai)制(zhi)供(gong)應(ying)商(shang)(shang)(shang)。車輛零(ling)(ling)部(bu)件(jian)模(mo)塊(kuai)零(ling)(ling)部(bu)件(jian)(儀(yi)表板(ban)模(mo)塊(kuai)、前保險杠(gang)模(mo)塊(kuai)等(deng))動力傳動件(jian)/組(zu)(zu)件(jian)售后(hou)零(ling)(ling)部(bu)件(jian)組(zu)(zu)件(jian)此外(wai),ANPQP也適用(yong)(yong)于包(bao)(bao)括輔助材料的(de)(de)(de)(de)外(wai)制(zhi)供(gong)應(ying)商(shang)(shang)(shang)及(ji)內(nei)制(zhi)供(gong)應(ying)商(shang)(shang)(shang)。注記:售后(hou)服務(wu)零(ling)(ling)部(bu)件(jian)指(zhi)的(de)(de)(de)(de)是,用(yong)(yong)于售后(hou)服務(wu)的(de)(de)(de)(de)更換零(ling)(ling)部(bu)件(jian)。ANPQP的(de)(de)(de)(de)五個(ge)階段(duan):雷諾/日產(chan)要求(qiu)事(shi)(shi)項評審與(yu)項目(mu)策劃(hua)設計完(wan)成工(gong)(gong)裝(zhuang)模(mo)具正(zheng)規化工(gong)(gong)程正(zheng)規化初(chu)期流動與(yu)量產(chan)11個(ge)單元:產(chan)品(pin)(pin)/工(gong)(gong)程基本構想二級及(ji)以下供(gong)應(ying)商(shang)(shang)(shang)管(guan)理(li)項目(mu)管(guan)理(li)產(chan)品(pin)(pin)開(kai)發制(zhi)造(zao)工(gong)(gong)程的(de)(de)(de)(de)開(kai)發產(chan)品(pin)(pin)的(de)(de)(de)(de)確認量產(chan)承認不合格(ge)品(pin)(pin)的(de)(de)(de)(de)處理(li)變更管(guan)理(li)物流/包(bao)(bao)裝(zhuang)各公(gong)司個(ge)別要求(qiu)事(shi)(shi)項
發布時間:
2024
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09
-
06
瀏覽次數:27
一(yi)、CUSUM(累(lei)(lei)積和(he)(he))控(kong)(kong)(kong)制(zhi)(zhi)圖(tu)和(he)(he)EWMA(指數(shu)(shu)(shu)加(jia)權(quan)滑動平均)控(kong)(kong)(kong) 制(zhi)(zhi)圖(tu) 隨著SPC控(kong)(kong)(kong)制(zhi)(zhi)理(li)論中(zhong)(zhong)(zhong)常規控(kong)(kong)(kong)制(zhi)(zhi)圖(tu)的(de)(de)(de)(de)(de)(de)普 遍使(shi)用(yong),其缺點也逐(zhu)漸顯(xian)現出(chu)(chu)來(lai),其中(zhong)(zhong)(zhong)一(yi)條就(jiu)是對(dui)(dui)過(guo)程(cheng)(cheng)的(de)(de)(de)(de)(de)(de)小(xiao)偏(pian)移不(bu)(bu)靈敏。而CUSUM和(he)(he)EWMA則(ze)(ze)可(ke)(ke)解決類似問題。 控(kong)(kong)(kong) 制(zhi)(zhi)圖(tu)的(de)(de)(de)(de)(de)(de)設(she)(she)計(ji)思想就(jiu)是對(dui)(dui)數(shu)(shu)(shu)據(ju)的(de)(de)(de)(de)(de)(de)信息加(jia)以積累(lei)(lei)。CUSUM控(kong)(kong)(kong)制(zhi)(zhi)圖(tu)分(fen)別(bie)可(ke)(ke)用(yong)于計(ji)量性數(shu)(shu)(shu)據(ju)(正態(tai)分(fen)布),不(bu)(bu)合(he)格(ge)(ge)品(pin)(pin)數(shu)(shu)(shu)(泊(bo)松分(fen)布變量),不(bu)(bu)和(he)(he) 格(ge)(ge)品(pin)(pin)率(二項分(fen)布變量)。CUSUM控(kong)(kong)(kong)制(zhi)(zhi)圖(tu)的(de)(de)(de)(de)(de)(de)理(li)論基礎是序貫(guan)分(fen)析原理(li)中(zhong)(zhong)(zhong)的(de)(de)(de)(de)(de)(de)序貫(guan)概(gai)率比檢驗,這(zhe)是一(yi)種(zhong)基本(ben)的(de)(de)(de)(de)(de)(de)序貫(guan)檢驗法(fa)。該控(kong)(kong)(kong)制(zhi)(zhi)圖(tu)通(tong)過(guo) 對(dui)(dui)信息的(de)(de)(de)(de)(de)(de)累(lei)(lei)積,將過(guo)程(cheng)(cheng)的(de)(de)(de)(de)(de)(de)小(xiao)偏(pian)移累(lei)(lei)加(jia)起來(lai),達(da)到放(fang)大的(de)(de)(de)(de)(de)(de)效(xiao)果,提高檢測過(guo)程(cheng)(cheng)小(xiao)偏(pian)移的(de)(de)(de)(de)(de)(de)靈敏度。 2、EWMA控(kong)(kong)(kong)制(zhi)(zhi)圖(tu)中(zhong)(zhong)(zhong) 控(kong)(kong)(kong)制(zhi)(zhi)統計(ji)量同(tong)樣利用(yong)了歷史數(shu)(shu)(shu)據(ju),且該控(kong)(kong)(kong)制(zhi)(zhi)圖(tu)可(ke)(ke)以對(dui)(dui)不(bu)(bu)同(tong)階(jie)段的(de)(de)(de)(de)(de)(de)數(shu)(shu)(shu)據(ju)取不(bu)(bu)同(tong)的(de)(de)(de)(de)(de)(de)權(quan)重(zhong),距今越(yue)(yue)近的(de)(de)(de)(de)(de)(de)數(shu)(shu)(shu)據(ju)權(quan)重(zhong)越(yue)(yue)大,距今越(yue)(yue)遠,數(shu)(shu)(shu)據(ju)權(quan)重(zhong) 越(yue)(yue)小(xiao)。EWMA控(kong)(kong)(kong)制(zhi)(zhi)圖(tu)設(she)(she)計(ji)的(de)(de)(de)(de)(de)(de)本(ben)質(zhi)就(jiu)是尋找最優參數(shu)(shu)(shu)(λ,K)組合(he)的(de)(de)(de)(de)(de)(de)過(guo)程(cheng)(cheng),所依據(ju)的(de)(de)(de)(de)(de)(de)原則(ze)(ze)是:對(dui)(dui)給(gei)定(ding)的(de)(de)(de)(de)(de)(de)穩(wen)態(tai)ARL(0),使(shi)過(guo)程(cheng)(cheng)出(chu)(chu)現 設(she)(she)定(ding)偏(pian)移量的(de)(de)(de)(de)(de)(de)偏(pian)移時具有最小(xiao)失控(kong)(kong)(kong)ARL。二、穩(wen)健(jian)設(she)(she)計(ji)技術(shu)(shu) 產品(pin)(pin)/工藝過(guo)程(cheng)(cheng)的(de)(de)(de)(de)(de)(de)穩(wen)健(jian)設(she)(she)計(ji)方(fang)法(fa)和(he)(he)技術(shu)(shu)開(kai)發階(jie)段的(de)(de)(de)(de)(de)(de)穩(wen)健(jian)技術(shu)(shu)開(kai)發方(fang)法(fa)統稱為穩(wen)健(jian)設(she)(she)計(ji)技術(shu)(shu) 。它是開(kai)發高質(zhi)量低(di)成本(ben)產品(pin)(pin)最有效(xiao)的(de)(de)(de)(de)(de)(de)方(fang)法(fa)。在(zai)實際生(sheng)產中(zhong)(zhong)(zhong)噪聲(sheng)因(yin)素(原材料的(de)(de)(de)(de)(de)(de)微小(xiao)變化(hua)、操作人(ren)員水平的(de)(de)(de)(de)(de)(de)差異、機器(qi)設(she)(she)備(bei)的(de)(de)(de)(de)(de)(de)微笑波(bo) 動等)的(de)(de)(de)(de)(de)(de)存(cun)在(zai),由(you)此產生(sheng)的(de)(de)(de)(de)(de)(de)波(bo)動也不(bu)(bu)可(ke)(ke)避免(mian)?quot;永無止境地減少(shao)波(bo)動,使(shi)產品(pin)(pin)、工藝過(guo)程(cheng)(cheng)、技術(shu)(shu)功能對(dui)(dui)各種(zhong)噪聲(sheng)因(yin)素不(bu)(bu)敏感...
發布時間:
2024
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08
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13
瀏覽次(ci)數:11
63858996342261.pdf
發(fa)布時間:
2024
-
08
-
10
瀏覽次數:16
變(bian)(bian)(bian)化點(dian)(dian)(dian)1:刪除控(kong)(kong)制(zhi)計劃(hua)內容,成為單獨(du)控(kong)(kong)制(zhi)計劃(hua)手冊基(ji)于控(kong)(kong)制(zhi)計劃(hua)在(zai)(zai)質(zhi)(zhi)量(liang)(liang)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)中(zhong)的(de)重(zhong)要性(xing),AIAG發(fa)布(bu)了獨(du)立的(de)控(kong)(kong)制(zhi)計劃(hua)手冊第一(yi)版(ban)(ban),原(yuan)來的(de)五大工具也變(bian)(bian)(bian)成現(xian)(xian)在(zai)(zai)的(de)六大工具(APQP,FMEA,CP,MSA,SPC,PPAP)。變(bian)(bian)(bian)化點(dian)(dian)(dian)2:新增(zeng)(zeng)項(xiang)目節(jie)(jie)(jie)點(dian)(dian)(dian)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)新版(ban)(ban)增(zeng)(zeng)加(jia)項(xiang)目質(zhi)(zhi)量(liang)(liang)節(jie)(jie)(jie)點(dian)(dian)(dian)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li),領(ling)(ling)導層應(ying)(ying)(ying)當通過(guo)(guo)參與產(chan)(chan)品(pin)(pin)(pin)質(zhi)(zhi)量(liang)(liang)策劃(hua)會(hui)議,評價項(xiang)目狀(zhuang)態后,在(zai)(zai)每個產(chan)(chan)品(pin)(pin)(pin)質(zhi)(zhi)量(liang)(liang)策劃(hua)階段結束時簽發(fa)節(jie)(jie)(jie)點(dian)(dian)(dian)批準(zhun),以加(jia)強領(ling)(ling)導層的(de)承諾(nuo)和(he)(he)(he)(he)支持。通過(guo)(guo)6個節(jie)(jie)(jie)點(dian)(dian)(dian)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)控(kong)(kong)制(zhi)整個APQP過(guo)(guo)程。(節(jie)(jie)(jie)點(dian)(dian)(dian)0,節(jie)(jie)(jie)點(dian)(dian)(dian)1,節(jie)(jie)(jie)點(dian)(dian)(dian)2,節(jie)(jie)(jie)點(dian)(dian)(dian)3,節(jie)(jie)(jie)點(dian)(dian)(dian)4,節(jie)(jie)(jie)點(dian)(dian)(dian)5)變(bian)(bian)(bian)化點(dian)(dian)(dian)3:新增(zeng)(zeng)采(cai)購(gou)章節(jie)(jie)(jie)和(he)(he)(he)(he)采(cai)購(gou)檢(jian)(jian)查表(biao),識別(bie)和(he)(he)(he)(he)控(kong)(kong)制(zhi)高風(feng)險(xian)供(gong)應(ying)(ying)(ying)商在(zai)(zai)產(chan)(chan)品(pin)(pin)(pin)開(kai)(kai)(kai)發(fa)過(guo)(guo)程中(zhong),供(gong)應(ying)(ying)(ying)鏈的(de)可靠(kao)性(xing)和(he)(he)(he)(he)質(zhi)(zhi)量(liang)(liang)能力是(shi)保(bao)障(zhang)開(kai)(kai)(kai)發(fa)和(he)(he)(he)(he)實(shi)現(xian)(xian)符(fu)合顧(gu)客要求的(de)產(chan)(chan)品(pin)(pin)(pin)的(de)基(ji)礎,作為項(xiang)目質(zhi)(zhi)量(liang)(liang)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)的(de)工具,舊(jiu)版(ban)(ban)APQP缺乏(fa)對供(gong)應(ying)(ying)(ying)鏈的(de)質(zhi)(zhi)量(liang)(liang)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)。而德系標準(zhun)如(ru)MLA,VDA6.3都(dou)在(zai)(zai)產(chan)(chan)品(pin)(pin)(pin)開(kai)(kai)(kai)發(fa)階段重(zhong)點(dian)(dian)(dian)關注(zhu)采(cai)購(gou)過(guo)(guo)程的(de)策劃(hua)和(he)(he)(he)(he)實(shi)施。新版(ban)(ban)APQP填補了這一(yi)空白,新增(zeng)(zeng)采(cai)購(gou)章節(jie)(jie)(jie)和(he)(he)(he)(he)詳細的(de)采(cai)購(gou)檢(jian)(jian)查表(biao),以保(bao)證在(zai)(zai)開(kai)(kai)(kai)發(fa)階段識別(bie)和(he)(he)(he)(he)重(zhong)點(dian)(dian)(dian)管(guan)(guan)(guan)(guan)(guan)(guan)控(kong)(kong)高風(feng)險(xian)供(gong)應(ying)(ying)(ying)商。下面(mian)是(shi)VDA MLA的(de)風(feng)險(xian)評估,風(feng)險(xian)分(fen)級(ji)和(he)(he)(he)(he)相應(ying)(ying)(ying)的(de)MLA應(ying)(ying)(ying)用(yong)方案介紹,供(gong)參考。變(bian)(bian)(bian)化點(dian)(dian)(dian)4:新增(zeng)(zeng)變(bian)(bian)(bian)更(geng)(geng)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)和(he)(he)(he)(he)變(bian)(bian)(bian)更(geng)(geng)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)檢(jian)(jian)查表(biao)為了滿足(zu)顧(gu)客的(de)需求,當前汽車行業的(de)產(chan)(chan)品(pin)(pin)(pin)開(kai)(kai)(kai)發(fa)周期持續縮(suo)短,而開(kai)(kai)(kai)發(fa)過(guo)(guo)程中(zhong)的(de)變(bian)(bian)(bian)更(geng)(geng)在(zai)(zai)不斷增(zeng)(zeng)加(jia),所以變(bian)(bian)(bian)更(geng)(geng)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)在(zai)(zai)開(kai)(kai)(kai)發(fa)過(guo)(guo)程也越來越重(zhong)要,需要一(yi)個快速而有(you)效的(de)變(bian)(bian)(bian)更(geng)(geng)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)來管(guan)(guan)(guan)(guan)(guan)(guan)控(kong)(kong)產(chan)(chan)品(pin)(pin)(pin)和(he)(he)(he)(he)過(guo)(guo)程變(bian)(bian)(bian)更(geng)(geng)。新版(ban)(ban)APQP新增(zeng)(zeng)變(bian)(bian)(bian)更(geng)(geng)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)和(he)(he)(he)(he)變(bian)(bian)(bian)更(geng)(geng)管(guan)(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)檢(jian)(jian)查表(biao),確保(bao)項(xiang)目開(kai)(kai)(kai)發(fa)過(guo)(guo)程...
發布(bu)時間(jian):
2024
-
08
-
08
瀏覽次數:33
變(bian)化(hua)點1:單(dan)獨(du)(du)成(cheng)冊,不(bu)再包含在APQP手(shou)冊中基(ji)于 控(kong)(kong)(kong)(kong)制(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)在質(zhi)量(liang)管(guan)理(li)方(fang)面具有很(hen)大的(de)(de)(de)(de)(de)重(zhong)要(yao)(yao)(yao)性(xing)(xing)(xing),AIAG在2024年3月發布獨(du)(du)立的(de)(de)(de)(de)(de)控(kong)(kong)(kong)(kong)制(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)手(shou)冊第一版,所以,現(xian)(xian)在質(zhi)量(liang)管(guan)理(li)有六大工(gong)具(APQP,FMEA,CP,MSA,SPC,PPAP)。變(bian)化(hua)點2:控(kong)(kong)(kong)(kong)制(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)新增加了(le)(le)“安全投(tou)(tou)產“的(de)(de)(de)(de)(de)要(yao)(yao)(yao)求從(cong)產品(pin)試生產到量(liang)產后90天的(de)(de)(de)(de)(de)產能(neng)(neng)(neng)爬(pa)坡(po)階段,定(ding)(ding)義為“安全投(tou)(tou)產”或(huo)“加強遏制(zhi)”期,通過(guo)(guo)(guo)實施(shi)更加嚴格的(de)(de)(de)(de)(de)安全投(tou)(tou)產控(kong)(kong)(kong)(kong)制(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua),以確保遏制(zhi)爬(pa)坡(po)階段潛(qian)在的(de)(de)(de)(de)(de)不(bu)合(he)格品(pin)。變(bian)化(hua)點3:明(ming)(ming)確返(fan)工(gong)返(fan)修(xiu)的(de)(de)(de)(de)(de)控(kong)(kong)(kong)(kong)制(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)控(kong)(kong)(kong)(kong)制(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)需要(yao)(yao)(yao)包括返(fan)工(gong)過(guo)(guo)(guo)程的(de)(de)(de)(de)(de)控(kong)(kong)(kong)(kong)制(zhi),或(huo)者單(dan)獨(du)(du)制(zhi)定(ding)(ding)控(kong)(kong)(kong)(kong)制(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)。而返(fan)修(xiu)必(bi)(bi)須(xu)(xu)(xu)制(zhi)定(ding)(ding)單(dan)獨(du)(du)的(de)(de)(de)(de)(de)控(kong)(kong)(kong)(kong)制(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)并且始終需要(yao)(yao)(yao)顧(gu)客(ke)批(pi)準(zhun)(偏差許(xu)可(ke))。此(ci)外,對(dui)返(fan)工(gong)返(fan)修(xiu)的(de)(de)(de)(de)(de)評審(shen)(shen),返(fan)線,可(ke)追溯(su)性(xing)(xing)(xing)等進行(xing)了(le)(le)規定(ding)(ding)。變(bian)化(hua)點4:新增了(le)(le)傳遞特性(xing)(xing)(xing)(PTC)的(de)(de)(de)(de)(de)要(yao)(yao)(yao)求組(zu)織必(bi)(bi)須(xu)(xu)(xu)識別,定(ding)(ding)義傳遞特性(xing)(xing)(xing),通過(guo)(guo)(guo)相應的(de)(de)(de)(de)(de)過(guo)(guo)(guo)程來確定(ding)(ding)供方(fang)關于傳遞特性(xing)(xing)(xing)控(kong)(kong)(kong)(kong)制(zhi)的(de)(de)(de)(de)(de)有效(xiao)性(xing)(xing)(xing)。而且必(bi)(bi)須(xu)(xu)(xu)與顧(gu)客(ke)代表一起評審(shen)(shen)文件,以達成(cheng)PTC控(kong)(kong)(kong)(kong)制(zhi)協議。變(bian)化(hua)點5:新增“黑匣(xia)子”過(guo)(guo)(guo)程的(de)(de)(de)(de)(de)控(kong)(kong)(kong)(kong)制(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)要(yao)(yao)(yao)求對(dui)于組(zu)織可(ke)能(neng)(neng)(neng)不(bu)希望向顧(gu)客(ke)提供他們認(ren)為的(de)(de)(de)(de)(de)專有或(huo)代表獨(du)(du)特競爭優勢的(de)(de)(de)(de)(de)過(guo)(guo)(guo)程記(ji)錄的(de)(de)(de)(de)(de)控(kong)(kong)(kong)(kong)制(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua),有時(shi)稱為“黑匣(xia)子”過(guo)(guo)(guo)程,要(yao)(yao)(yao)求必(bi)(bi)須(xu)(xu)(xu)符合(he)控(kong)(kong)(kong)(kong)制(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)的(de)(de)(de)(de)(de)要(yao)(yao)(yao)求,任何偏離正常(chang)顧(gu)客(ke)評審(shen)(shen)和(he)控(kong)(kong)(kong)(kong)制(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)批(pi)準(zhun)的(de)(de)(de)(de)(de)情況(kuang)都必(bi)(bi)須(xu)(xu)(xu)征得顧(gu)客(ke)的(de)(de)(de)(de)(de)同意。獲(huo)得顧(gu)客(ke)對(dui)組(zu)織過(guo)(guo)(guo)程控(kong)(kong)(kong)(kong)制(zhi)和(he)能(neng)(neng)(neng)力的(de)(de)(de)(de)(de)信心(xin)可(ke)以通過(guo)(guo)(guo)顧(gu)客(ke)現(xian)(xian)場評審(shen)(shen),過(guo)(guo)(guo)程巡檢,過(guo)(guo)(guo)程能(neng)(neng)(neng)力證明(ming)(ming)等方(fang)式。變(bian)化(hua)點6:強調(diao)“防錯(cuo)確認(ren)”的(de)(de)(de)(de)(de)要(yao)(yao)(yao)求強調(diao)驗證防錯(cuo)和(he)防誤的(de)(de)(de)(de)(de)控(kong)(kong)(kong)(kong)制(zhi)措施(shi)的(de)(de)(de)(de)(de)有效(xiao)性(xing)(xing)(xing)。控(kong)(kong)(kong)(kong)制(zhi)計(ji)(ji)劃(hua)(hua)(hua)(hua)(hua)中必(bi)(bi)須(xu)(xu)(xu)...
發布時(shi)間:
2024
-
08
-
08
瀏覽次數:126
課(ke)程(cheng)收益1、大(da)(da)部分(fen)(fen)(fen)(fen)問(wen)(wen)題(ti)(ti)(ti)(ti)背后藏著另(ling)外的(de)(de)(de)問(wen)(wen)題(ti)(ti)(ti)(ti),提供三(san)種方(fang)法(fa)(fa)(fa)(fa)去(qu)真正認(ren)清(qing)問(wen)(wen)題(ti)(ti)(ti)(ti)的(de)(de)(de)本質。2、對解(jie)(jie)決(jue)問(wen)(wen)題(ti)(ti)(ti)(ti)的(de)(de)(de)情況與(yu)(yu)資(zi)源進行(xing)(xing)分(fen)(fen)(fen)(fen)析(xi)。3、掌握4種解(jie)(jie)決(jue)問(wen)(wen)題(ti)(ti)(ti)(ti)的(de)(de)(de)技巧與(yu)(yu)方(fang)法(fa)(fa)(fa)(fa)。4、兩難問(wen)(wen)題(ti)(ti)(ti)(ti)的(de)(de)(de)解(jie)(jie)決(jue)方(fang)法(fa)(fa)(fa)(fa)。 課(ke)程(cheng)特色1、教練(lian)式培訓法(fa)(fa)(fa)(fa),現(xian)(xian)場拿學員案(an)(an)(an)例(li)進行(xing)(xing)實戰(zhan)分(fen)(fen)(fen)(fen)析(xi);2、參與(yu)(yu)式學習,講師(shi)帶(dai)學員一步(bu)步(bu)分(fen)(fen)(fen)(fen)析(xi);3、形式多樣,講授法(fa)(fa)(fa)(fa)、單人分(fen)(fen)(fen)(fen)析(xi),兩人對練(lian)、情景模擬,小組討論(lun),游戲(xi)。 課(ke)程(cheng)大(da)(da)綱一、怎(zen)(zen)樣面對問(wen)(wen)題(ti)(ti)(ti)(ti)?【案(an)(an)(an)例(li)分(fen)(fen)(fen)(fen)析(xi)】:問(wen)(wen)題(ti)(ti)(ti)(ti)是怎(zen)(zen)樣發(fa)生的(de)(de)(de)1.別逃(tao)避,把問(wen)(wen)題(ti)(ti)(ti)(ti)擺在(zai)桌面上(shang)2.我們有時(shi)需要冒險3.改變舊模式4.創新(xin)與(yu)(yu)合(he)作(zuo)5.培養洞察力6.利用系統(tong)方(fang)法(fa)(fa)(fa)(fa) 二、認(ren)準(zhun)真正的(de)(de)(de)問(wen)(wen)題(ti)(ti)(ti)(ti)---看到背后的(de)(de)(de)問(wen)(wen)題(ti)(ti)(ti)(ti)1.在(zai)問(wen)(wen)題(ti)(ti)(ti)(ti)定(ding)(ding)義上(shang)達成共(gong)識?收集信(xin)息?與(yu)(yu)熟悉(xi)問(wen)(wen)題(ti)(ti)(ti)(ti)的(de)(de)(de)人談?盡量掌握一手(shou)資(zi)料?確(que)認(ren)所(suo)有發(fa)現(xian)(xian)尋(xun)求(qiu)認(ren)可(ke)2.計劃(hua)擬定(ding)(ding)事的(de)(de)(de)問(wen)(wen)題(ti)(ti)(ti)(ti)—找出(chu)問(wen)(wen)題(ti)(ti)(ti)(ti)背后的(de)(de)(de)問(wen)(wen)題(ti)(ti)(ti)(ti)a)問(wen)(wen)題(ti)(ti)(ti)(ti)從哪里來b)仔細檢(jian)查問(wen)(wen)題(ti)(ti)(ti)(ti)【案(an)(an)(an)例(li)分(fen)(fen)(fen)(fen)析(xi)】:香草冰淇(qi)淋(lin)與(yu)(yu)發(fa)動機c)現(xian)(xian)狀(zhuang)/期望:【案(an)(an)(an)例(li)】:難管的(de)(de)(de)下屬d)鄧克爾圖法(fa)(fa)(fa)(fa):【案(an)(an)(an)例(li)】:如何讓(rang)客戶持續使用軟件?e)陳(chen)述再陳(chen)述法(fa)(fa)(fa)(fa)——客戶滿意度(du)f)KT問(wen)(wen)題(ti)(ti)(ti)(ti)分(fen)(fen)(fen)(fen)析(xi)法(fa)(fa)(fa)(fa)【案(an)(an)(an)例(li)分(fen)(fen)(fen)(fen)析(xi)】:焦頭爛(lan)額的(de)(de)(de)經理3.人的(de)(de)(de)問(wen)(wen)題(ti)(ti)(ti)(ti)——確(que)定(ding)(ding)涉(she)(she)眾?從高(gao)層切入的(de)(de)(de)利弊?從低層切入的(de)(de)(de)利弊?涉(she)(she)及多個(ge)參與(yu)(yu)者(zhe)的(de)(de)(de)策(ce)略行(xing)(xing)決(jue)策(ce)?了解(jie)(jie)購買決(jue)策(ce)中每個(ge)人的(de)(de)(de)角色4.定(ding)(ding)義解(jie)(jie)決(jue)問(wen)(wen)題(ti)(ti)(ti)(ti)系統(tong)的(de)(de)(de)邊界確(que)定(ding)(ding)解(jie)(jie)決(jue)方(fang)案(an)(an)(an)將受的(de)(de)(de)約束(shu) 三(san)、創造性解(jie)(jie)決(jue)問(wen)(wen)題(ti)(ti)(ti)(ti):方(fang)法(fa)(fa)(fa)(fa)總比(bi)問(wen)(wen)題(ti)(ti)(ti)(ti)多1.克服心理與(yu)(yu)認(ren)識障礙2.頭腦(nao)風暴3.創新(xin)思(si)維案(an)(an)(an)例(li)分(fen)(fen)(fen)(fen)析(xi):設(she)計新(xin)型手(shou)...
發(fa)布時(shi)間(jian):
2018
-
06
-
16
瀏覽(lan)次數(shu):113